Chat Bot "Back & Return feature"

Answered

1 Comments

  • Dainne Lucena
    Zendesk Customer Care

    Hi 김범준

    The 'Back' button in the Answer Bot isn’t supported today but it is in Zendesk's roadmap, but we don't have an ETA on it yet.

    I’d advise creating more granular answers. So if end-users want to go back, they can ask the question again and wouldn’t have to re-do the steps. Let me know if you have any follow-up questions!

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