Automatic Callback Queue



  • Official comment
    Sean Chuang
    Zendesk Product Manager

    Hello Robert,

    Thank you for your question. At this time, the request to adjust callback timer is not on the short term roadmap. It is on our backlog. Regarding your second question on setting a priority for this cohort, when a callback expires, if you assign a priority tag against 'callback', this cohort of tickets can be grouped in a view, allowing your agents to quickly locate your users and proactively call them back.  

    Thank you


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