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How to post comment in web widget
Answered
Posted Aug 10, 2022
Hi,
I am able to post comment in the ticket using below api
curl https://domain.zendesk.com/api/v2/tickets/3.json \
-H "Content-Type: application/json" \
-d '{"ticket": {"status": "open", "comment": {"public": true, "html_body": "here we go", "author_id": 1234567789 }}}' \
-H "Authorization: Bearer token_here" -X PUT
However I would also like to post comment in the web comment widget. Is it possible to post comment in the web widget?
Thanks
Shiv
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1 comment
Eric Nelson
Unfortunately you can't post comments via the web widget on behalf of customers.
Sorry for the inconvenience
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