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How to post comment in web widget

Answered


Posted Aug 10, 2022

Hi,

I am able to post comment in the ticket using below api

curl https://domain.zendesk.com/api/v2/tickets/3.json \
-H "Content-Type: application/json" \
-d '{"ticket": {"status": "open", "comment": {"public": true, "html_body": "here we go", "author_id": 1234567789 }}}' \
-H "Authorization: Bearer token_here" -X PUT  

However I would also like to post comment in the web comment widget. Is it possible to post comment in the web widget?

Thanks

Shiv


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1 comment

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Eric Nelson

Zendesk Developer Advocacy

Hey Shivprasad,

Unfortunately you can't post comments via the web widget on behalf of customers. 
 
Sorry for the inconvenience 

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