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Messaging. Service or security? Limitations on automated article recommendation.
Posted Aug 12, 2022
With messaging enabled, the automated article suggestion feature, which searches the help center for relevant articles based on customers' free-text entries in the web widget, does not find the articles to suggest if these, or the Help Center , have security restrictions, such as:
1) Visibility by segment (even if the user is part of the segment)
2) If in Guide the option to require "Require Help Center Login" is activated.
I find both options very useful and it would be nice if they support automated suggestions.
1) Visibility by segment (even if the user is part of the segment)
2) If in Guide the option to require "Require Help Center Login" is activated.
I find both options very useful and it would be nice if they support automated suggestions.
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