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Zendesk Support Custom Objects for Displaying data from ERP via API

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The Blue Space

Posted Aug 15, 2022

Hello,

We are implementing a new ERP (SAP Business ByDesign) and wanted to have our CX team the ability to track any orders and check stock levels via API. So we would want to add 2 objects one for Stock Check and Order Tracking. How to add these in agent workspace ?

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    Eric Nelson

    Zendesk Developer Advocacy

    Hey Jaimin,

    We have a great guide that goes over everything related to custom objects here.

    Hope this helps

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    The Blue Space

    Thanks, Eric for sharing this.

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    The Blue Space

    Hi Eric,

    I had a follow up question on this topic.  In terms of using the custom objects to get the information from ERP, is there any limitation on how we can use it or not use it to display the  information on an agents workspace ? Can we customize the existing Agent Workspace user interface to use those objects as we like ? 

    Also, is there any existing app or a solution that we can leverage for doing this ?

    Thanks,

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