Sunshine Conversation, how post message api to show that message in Zendesk Ticket
I use Sunshine conversation and connect to my Zendesk instance. Whenever user send chat message from my website via web messenger, that message appear to my ZD agent via ZD ticket which everything work properly.
Can you provide us some screenshots of what you mean by "the message appear in the chat correctly but it doesn't show in the ZD ticket"? Do you mean that it shows in the chat from the end user perspective or the agent's perspective?
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