The ability to add attachments from JIRA when replying to a Zendesk ticket does not appear to be supported, will this feature be added? Is there a workaround for accomplishing this?
I would have expected this as a standard: we process RMAs via JIRA and our Logistics staff, who do not have Zendesk agent licenses, need to communicate with customers and send them customs and shipping related documents.
Senior Technical Support Specialist
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