Zendesk JIRA Integration - Send Attachments to Zendesk Tickets via JIRA


  • Sean Bourke
    Zendesk Product Manager

    Hey Suzan Kowalski,

    Thanks for the feedback and suggestion. I can also see a ticket has been raised regarding this - I'll be in touch to discuss and understand your use case a little better.

  • Marwan Al Jeburi

    Hi Suzan Kowalski,

    Indeed it is not possible to have this functionality using the standard integration.

    A great alternative to does provide sending attachments plus a host of other features is Exalate.
    It also provides extensive sync/integration configurations and the ability to map all kinds of information from ZenDesk to Jira and the other way around as well.

    If you have any questions or need any support please let me know. 


  • diana iliev

    Suzan, you'll need extra effort to achieve this. There are tools available (you can check the marketplaces) that can help you connect Jira&Zendesk, transfer data between them and keep them synced at all times. Such a solution is ZigiOps. 


Please sign in to leave a comment.

Powered by Zendesk