Can I Pre-fill ticket form field through server side app?
AnsweredI am working on zendesk server side app,
When App got initialized i am reading some-id from ticket from field and fetch data from third party APIs based on that some-id, I want to prefill ticket from field what i have received in Third party API response.
I can see there is method of Pre-fill the ticket subject
client.set('ticket.subject', 'Test something').then(function(data) {
console.log(data);
});
Is there an way by which i can pre fill the ticket form field?
Thank you
-
I have solved it
client.set('ticket.customField:custom_field_' + defaultValues.trackingNoFieldId, '1324512467').then(function (data) {
console.log(data);
});
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