Placeholders Reflecting Time as UTC

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Nora

Posted Aug 19, 2022

Placeholders are not reflecting the current time of our Admin center (PST) or the agent and since we are not using UTC - the incorrect date shows up.

Is there a better placeholder we can be using?

EB Daily Huddle  {% capture today %}{{'now' | date:'%s' | minus: 18000 | date:'%Y-%m-%d %}}{% endcapture %}{{today}}

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      Nora

      Hi Dainne,

       

      Thank you for clarifying. I will let the team know.

       

      - Nora

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      Dainne Kiara Lucena-Laxamana

      Hi 1900215647824

      What placeholder are you specifically working on? Because it actually depends on the placeholder. For example, "ticket.created_at_with_timestamp" & "ticket.updated_at_with_timestamp" would always be in UTC. If it takes info on when the ticket was created, this time is always stored in UTC time format. At the moment, there's no way to change the timezone. The Zendesk time zone you see in the account is relevant only to and in Zendesk. Outside of it, it will be UTC.

      More information can be found here. 

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