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Automations Definitions Api

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Posted Aug 21, 2022

Just like there is an API to get trigger definitions is there an API to get automation definitions.


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Hi Praveen,

Indeed, there is no API dedicated to automation actions.

A simple list of "Automations" (https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/#list-automations) will allow you to find the actions.

Look at the json format of the automations:
https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/#json-format
the "actions" element contains all of this.

friendships,
Serge.

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