We use chat triggers on a daily basis to inform customers about longer waiting times on queue or important updates/ ongoing issues. Currently in chat settings there is no option to allow custom roles (chat managers) to create/edit/activate/deactivate chat triggers.
This cause bad customer experience for our clients in case if something happens and Zendesk Administrator is out of working hours, but this could be avoided if we grant Team/Shift managers access to take actions with Chat triggers. Currently to do so i need to grant our team members with Admin Access, which is not a proper solution, but unfortunately the only one possible.
Please consider changing this in the future, it will make everyone's life much easier.
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