Zendesk's KCS flow is broken:
We want agents to create articles, but also flag articles. Why does creating an article go into the Guide portal/center but flagged articles create a ticket in zendesk support.
Anyone know how we can make this a more comprehensive process across guide and support? It is so broken :(
Right now, we have an idea to create a webhook when we create a new article in guide, which would then create a ticket in support. How else do folks manage the content flowing back and forth between support and the content team?
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