KCS | Need advice on processes


  • Tetiana Gron
    Zendesk Product Manager

    Hi Bobby Koch,

    We have a feature on our roadmap that might solve this problem. After we release it you will be able to request an article from Knowledge in the Agent Workspace. As a result of the request a new Support ticket will be created. 

  • Dinesh Korgaokar
    Zendesk Luminary


    I think your using custom app to flag article which creates ticket. 

    If you using custom app to create article i would suggest you to subscribe the users to the article. this way any changes to the article will be notified to the subscribed users.



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