Salesforce Bidirectional Contact Sync... EVER OR NEVER?
Back pre-Sell, there was a roadmap item for Bi-Directional Contact/Lead sync with Salesforce using the Zendesk provided integration, there are many requests for this feature. Can we get a real update on this needed functionality? I already have a great CRM, and the lack of bi-directional sync is a data hygiene nightmare that should be fixed ASAP if you really Support the Supporters.
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