Enable app (on sidebar) when creating new ticket

Answered
image avatar

Ram Chander

Posted Aug 23, 2022

I have an App which Initiated when i open any ticket in zendesk.
What i want to achieve is, the same App should be initialize when i am creating new ticket.

is that possible or i have to follow to different way.

 

Thanks!

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3 comments

      image avatar

      Ram Chander

      Eric Nelson
      Thanks!

      0

      image avatar

      Eric Nelson

      Hey Ram,

      You're looking for the "new ticket sidebar" location. I'd suggest reading our documentation about different app locations.  

      Thanks!

      1

      image avatar

      Ram Chander

      Eric Nelson can you help me on this?

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