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Ticket loads in old UI when opened from android notification panel

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Tamil Kumaran

Posted Aug 23, 2022

When a new ticket notification is received on my mobile
  1. I click on the ticket notification message from my Android notification panel
  2. The ticket is loaded in the old UI instead of the new UI
  3. Now if I click on the back button and go to the views and again click on the same ticket, the new UI is loaded
This is one of my observations after I started using the new agent experience UI.

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    Will Poon

    Zendesk Product Manager

    Hi Tamil, 

    Thank you for raising this issue, our team are aware of this and will have it addressed in an upcoming release. Please keep an eye on our release notes in the Google Playstore for more details.

    Thanks,

    Will 

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