Feature Request:

To have a a clickable ticket link for agents in Guide where they can reply to issues

Use Case:

This use case might mainly apply for anyone having a B2B set up. We on a daily basis have clients that would like to escalate a ticket to us and will forward their ticket link. We also have an escalation flow in place but this is a slightly different use case than a usual escalation

Reasoning:

For our agent it would be nice to open that link and have the ID that's on the right hand side be a clickable one to quickly get to the actual ticket without having to manually get there.