Have a clickable ticket link for agents in Guide
To have a a clickable ticket link for agents in Guide where they can reply to issues
This use case might mainly apply for anyone having a B2B set up. We on a daily basis have clients that would like to escalate a ticket to us and will forward their ticket link. We also have an escalation flow in place but this is a slightly different use case than a usual escalation
For our agent it would be nice to open that link and have the ID that's on the right hand side be a clickable one to quickly get to the actual ticket without having to manually get there.
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