Allow agents to end chats

Answered

2 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there Oleksandra,

    Have you looked into trying agent workspace already? This changes the end chat behaviour and the session will get terminated when the agent ends the chat.

    Thanks,

    Ramin

    0
  • Oleksandra Kaplun

    Hi Ramin,

    We will check it. Thank you! 

    0

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