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Makros in Zendesk Chat

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Judith

Posted Aug 25, 2022

Hello,

we want to have the Makros from Zendesk Support in Zendesk Chat. Is it called short cuts there? Oder is there another oppotunity, which i have not found until now? 

 

Regards

 

Judith

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    Ramin Shokrizadeh

    Zendesk Product Manager

    Hi Judith,

    If you use agent workspace, you can use macros while on a chat (you can continue to use shortcuts as well). You can learn more about agent workspace below:

    https://support.zendesk.com/hc/en-us/articles/4408821259930-About-the-Zendesk-Agent-Workspace

    Thanks,

    Ramin

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