Use a Business Rule to modify User Ticket Access

2 Comments

  • Dave Dyson
    Zendesk Community Manager
    HI Matthew, can you provide some additional detail about your use case? We have a helpful template you can use. Thanks!
    0
  • Matthew Lombardi

    I just need a way that I can bulk update users' Access i.e. the user setting that says "Can View and Edit Own tickets" or "Can View tickets from User's Org"

    We have several users across all of our clients that we have identified as "Admins" and I would like to turn on the ability for them to View their Org tickets without having to manually go into each user's settings.

    0

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