Automatically Switch to Offline Status in Case of Tech Issue
AnsweredHello,
it would be a good addition to automatically switch statuses to a talk user when he/she's facing a technical issue. A good approach would be to automatically switch to offline status an agent which has missed 2 or 3 consecutive calls. After the status switch, a pop-up notifying the agent about this action would be ideal.
Thanks
-
Official comment
Hello,
Thank you for the question. We will be rolling out in the near future a feature improvement that will help agent inactivity service (see here). Notwithstanding that upcoming work, may I ask what technical issue your agents are facing that is causing them to miss consecutive calls? There may be other way to help with this situation.
Thanks,
Sean
Please sign in to leave a comment.
1 Comments