Store "GET" API Values made via Zendesk Webhook

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Raphaël Péguet - Officers.fr

Posted Aug 31, 2022

Hi Zendesk Community!

Is there a way 100% with Zendesk to make a GET API call via Zendesk webhook to get a value and store it in a field? (ticket field, user field or organization field)

Thanks! 

Best regards,

Raphaël

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      Jacob the Moderator

      Hi Raphaël!

      A combination of trigger and webhook should enable you to update ticket-, user, and -org fields using the Zendesk API. However, there could be unexpected consequences of doing so, so this is not an officially recommended approach: Can I use a trigger and a webhook to update tickets.

      https://developer.zendesk.com/documentation/ticketing/managing-tickets/creating-and-updating-tickets/#setting-custom-field-values

      What would you like to achieve here?

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