Store "GET" API Values made via Zendesk Webhook

Answered

August 31, 2022 08:01

Hi Zendesk Community!

Is there a way 100% with Zendesk to make a GET API call via Zendesk webhook to get a value and store it in a field? (ticket field, user field or organization field)

Thanks!

Best regards,

Raphaël

1 Comments

Jacob Christensen
- August 31, 2022 10:55
Community Moderator
Hi Raphaël!

A combination of trigger and webhook should enable you to update ticket-, user, and -org fields using the Zendesk API. However, there could be unexpected consequences of doing so, so this is not an officially recommended approach: Can I use a trigger and a webhook to update tickets.

https://developer.zendesk.com/documentation/ticketing/managing-tickets/creating-and-updating-tickets/#setting-custom-field-values

What would you like to achieve here?

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