Feature Request: Give Admins Ability to Change Agent Status

6 Comments

  • CJ Johnson

    Brett Bowser Could you please update on the status of this feature? 

    2
  • Tommy

    Much needed feature

    1
  • Tommy

    We are currently using a workaround with admins assuming agents' identities. Not ideal.

    1
  • Stonewall Kitchen

    We definitely could use this feature! We're having issues where if an agent forgets to change their availability and they log out and turn off their device, they are still showing as available. There is nothing we can do.

    1
  • Grace Skaggs

    Agreed that this is needed. If I have a team member who forgot to go offline in chat before leaving work, I have no way to change it on my end, and I have to contact them outside of their working hours to ask them to go offline.

    0
  • Grace Skaggs

    Echoing sentiment from the closed thread as this is also a use-case for us: This feature is really, really important for us to have. Right now, if an agent accidentally leaves themselves online and leaves the room, we have no ability to turn off our chat, because if any agent is set to online, our chat is online. We need to be able to turn chat on and off during the day. We cannot set hours because our schedule changes daily, and agents shift from being online to invisible depending on the availability of other agents who are in and out of meetings.

    0

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