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Proactive greeting in Messaging

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John Burke

Posted Sep 01, 2022

We're in the process of setting up our Zendesk account and I was dissapointed to learn that we needed to turn off Messaging and use the Classic Chat in order to be able to utilize a proactive greeting trigger. Is there a plan to bring this trigger option to Messaging so that a proactive message can pop up under certain conditions (like visit URL, etc.)? 

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    Official

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    Brett Bowser

    Zendesk Community Manager

    Hey everyone, proactive messages in Messaging is now available! Check out this article for more information: Announcing Proactive Messages in Messaging

    Thanks for taking the time to share your feedback with us :) 

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    Dave Dyson

    Hi John, and welcome to the community -- proactive greetings in Messaging is currently slated for the first half of 2023. See Arpan's answer here: Messaging proactive greetings multiple languages

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