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Feature request - Support for end of month schedule date of dashboards
Posted Sep 02, 2022
Feature Request Summary:
Currently, the dashboard reporting in Zendesk Explore can be set only for a specific date which is troublesome for monthly/quarterly/yearly reports. It would be best to be able to schedule a dashboard delivery to be sent at the end of every month regardless of the days count.
Description/Use Cases:
We are currently collecting Zendesk data using Explore on a monthly basis, and all of our reports must be sent at the end of the month. This becomes a problem when you have to manually set the end of the month each time to the exact date. For example, for February 2022, we must schedule the report to be sent on 28th, and when the next month starts we must correct that to be the 31st.
Business impact of limitation or missing feature:
The impact of this request on our end is moderate since there are cases in which the manual setting of the date can be forgotten leading to reports not being delivered requiring manual exporting with the previous date.
Other necessary information or resources:
N/A
7
5 comments
Official
Walter Bellante
Hello Tony,
thanks for sharing your feedback about schedules.
We will provide the ability to run schedules on the last day of the month as part of Schedules in the beta builder.
You can learn more about the new dashboard builder feature here
Regards,
Walter
0
Dave Dyson
-2
Tony
Hey Dave Dyson (gmail), are there any developments in regard to this feature request? I'm asking since the unavailability to set "End of Month" as an export date for a report adds much manual work to set the export date accordingly each month or to have multiple exports for 28,29,30,31 for each month.
0
Dave Dyson (gmail)
Hi Tony -
Unfortunately, I'm no longer at Zendesk (hence my new badge), so I don't have any visibility to the product roadmap at this point. But it seems like a pretty good idea to me, so you have my upvote!
0
Simon Walker
Hi,
Is this still being looked into as part of development? I see there has been almost a year passed with this not being developed and I would think this is a basic report requirement? It seems ludicrous to run several schedules because we can't choose last day of the month.
0