CS Zendesk Live Chat widget and web SDK where the chats aren't saving and it's leading to issues

Answered

Joel Sy

September 07, 2022 10:35

CS Zendesk Live Chat widget and web SDK where the chats aren't saving and it's leading to issues.agents had to merge 393 tickets of the same user with the same concern

1 Comments

Eric Nelson
- September 07, 2022 14:59
Zendesk Developer Advocacy
Hey Joel,

Has this just started happening? This sounds like it's most likely a configuration issue. I'd suggest opening up a ticket with support so that we can take a look into it.

Thanks!

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