This is in reference to the "getbase" email addresses and is not pertaining to the contacts' personal email addresses. Every contact has a "getbase" email attached that looks similar to this: firstname.lastname@example.org I can email this from a non-Zendesk email account and have the email auto archived in Zendesk - that works great. What I am wanting to accomplish is to export a list of contacts with their associated "getbase" email addresses so that we know who has what email when using this feature. I haven't found an option to export in a smart list and I can't find it in any of the data that can be downloaded. Currently when a tech emails an update we have to search zendesk for the customer's name, then we copy / paste the update and manually add each attachment. If I had a list of contacts and their "getbase" emails, I could auto archive each update from each tech for each job, based on the contact name - rather than searching each name then copying / pasting each update to each zendesk account (which completely defeats the purpose of this feature). Please let me know if this is possible and if not, I'd like to request the ability to do so.
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