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Zendesk to Jira Integration Failing to Update Fields

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Stewart Armbrecht

Posted Sep 09, 2022

Recently, we have lost the ability to change the fields displayed for a Jira Issue when creating a Jira Issue in Zendesk.

Steps to Recreate:

  1. Click 'Create issue' in the Jira App as an Zendesk Admin
  2. Select a project and issue type.
  3. Click the 'Configure Fields' button
  4. Select a Field to display.

Expected Behavior:  The Field is selected and displayed permanent for all users.

Actual Behavior: While the field is added to the form.  The UI generates an error (below) and the field is not longer visible when you create the next issue in the same project and for the same issue type. 

Any idea what could be causing this?

 

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2 comments

Date
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    Christopher Kennedy

    Zendesk Developer Advocacy

    Hi Stewart,
     
    Can you check your Jira field's configuration to ensure that it's available for that issue type and project?  

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    Dhiren Notani

    Hi Stewart Armbrecht,

    There are a couple of things you can try here:

    1) Check the field configuration and ensure that the field that you want to select is available in the right screen (Issue create screen, edit screen)

    2) Try to uninstall and reinstall the app.

    3) If this also doesn't work, you may also look at Exalate which is a completely decentralized integration solution 

    Do let me know if you have any questions!

    Thanks

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