Hey Tanya! When using the Knowledge Capture App to insert articles into the ticket, a JWT `auth_token` will be appended to the link in order to facilitate self-serve with Answer Bot and Rapid Resolve functionality. If you are on Agent Workspace and using Knowledge in the Context Panel to insert article links instead of the Knowledge Capture App, you won't see the `auth_token` parameter appended to the article URL. For more information on the difference between the Knowledge Capture App and Knowledge in the Context panel, check out this article: About Knowledge in the context panel and the Knowledge Capture app