Livechat help centre article links are too long and unprofessional



  • Official comment
    Sarah Darmawan
    Zendesk Product Manager

    Hi Craig,

    Thanks for your feedback. Unfortunately, Chat doesn't support rich text formatting. However, we have plans to start providing rich content configuration types in Q4. There is another discussion on this here - do follow along for more updates!

  • Tanya Leung

    I think part of the message is missed here, even if we're not able to get rich text editing.. is there a way we can remove/turn off the &auth_token portion of the help centre article?


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