Messaging Widget URL to open Chat
Currently, we have on our site a URL hyperlink that opens our chat widget for the customer. We are in the process of going from Chat to Messaging and would like to maintain this functionality but have learned that it is impossible to accomplish this with the New messaging widget. Sepecifically, we would like a URL link that opens the chat (as opposed to just opening a new webpage with the messaging widget still minimized). Please, in order to make messaging better than Chat this feature must be implemented.
I am in need of this exact feature aswell.
This would be really helpful for us as well. We're encouraging customers to utilize Messaging over other channels as much as possible; a URL for this purpose would be a really nice little feature.
Currently, we have to write on our Contact Us page, "look for the chat bubble icon in the bottom right" — if we had a URL, we could change this to a button link that simply says "Chat with us" and unfurls the web widget on click.
Easier for the customer almost always means better. :)
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