ZAFClient.init() throws timeout exception

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Tomas Martynowicz

Posted Sep 12, 2022

Hi, I have this app that after processing the OAuth callback it redirects to itself in the Zendesk zendesk iframe.

The problem that I am seeing is that the ZAFClient.init() throws a an exception due to timeout which I am assuming is due to app.registered event not being triggered.

My question is, is there a way to reload the app to better handle this cases? And when does the app.registered event gets published?

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      Tomas Martynowicz

      Thanks Cheryl for your suggestion, I tried it but didn't work. I found the actual problem:

      So my app was trying to redirect to itself with a wrong app_guid value and that is why ZAFClient never got the app.registered event.

      Url in question: https://my-app-url?app_guid=Some(app_guid)&origin=https%3A%2F%2Fmy-instance.zendesk.com

      Fixing the app_guid parameter fixed my issue

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      Cheryl Lane

      I've experienced this before and was able to work around it by using
      window.location.reload()
      Hope that helps you too!

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