Enable Users to Self Send Transcripts from Messenger Conversations
Hey ZD fam! Please rollover the "self send transcript" option from ZD Chat to Messenger. Since "upgrading" our account we've had customers asking about the ability to send transcripts of their chat and sadly we've lost this feature. When we were being sold on the newness and greatness of Messenger that would have been nice to know.
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Yes, please! 🙂
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I agree, that would be very helpful, please! :)
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As a Zendesk user I would love to see this feature too, it would be very helpful to our customers.
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Great idea, that would really enhance Zendesk experience and definitely be helpful!
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Please, we need this!!
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This would be a great and welcomed feature. Please help us, help our customer experience improve with this addition.
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We used to have this function. Not sure why someone felt it was need needed. Please restore this.
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Kellie Aguilar you're absolutely right! We had it on ZD Chat, but when we moved to Messenger sadly we lost it and our customers had become accustomed to this convenient and reliable service from us. Zendesk Devs any chance we could get this feature back in Messenger? We have customers asking for it and considering our strong commitment to delightful user experiences the reintroduction of this tool will help us continue to serve on that promise to our users.
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Definitely could use this feature even if it is the ability to send a transcript when one is requested - that would be helpful too. Thanks!
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Definitely could use this feature even if it is the ability to send a transcript when one is requested - that would be helpful too. Thanks!
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Hi - would definitely like this functionality as also causing issues with out customers. We would also like the option for the chat requester to be able to end the chat themselves rather than waiting for the agent to do this.
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Please add the function for customers to self send their chat transcript and for agents to send a chat transcript.
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Hey all, thank you so much for your feedback on this feature request. I want to confirm that this feedback has been logged and a PM will follow up with any further questions they may have, if needed.
For other community members, please continue to add your further support in the form of a comment or add a use case for this feature request. Thanks again!
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Hi everyone,
We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Wednesday, September 20, 2023, at 11 AM CDT, for our PM Roundtable on Messaging End-user Experience. It’ll be an open discussion on what is and isn’t working for you in this focus area of Zendesk. So please bring those questions, concerns and feedback because we want to hear from you! The link to register can be found here, we’d love to see you all there.
Best regards,
Onur -
Thank you so much for providing feedback on this area! We want to note that this feedback has been logged.
In case you missed it, we wanted to make sure you saw the recording and event follow up from our most recent PM Roundtable. Please find the deck, recording, and follow up article. Thank you again for your feedback!
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15 Comments