Enable Users to Self Send Transcripts from Messenger Conversations
Hey ZD fam! Please rollover the "self send transcript" option from ZD Chat to Messenger. Since "upgrading" our account we've had customers asking about the ability to send transcripts of their chat and sadly we've lost this feature. When we were being sold on the newness and greatness of Messenger that would have been nice to know.
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Yes, please! 🙂
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I agree, that would be very helpful, please! :)
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As a Zendesk user I would love to see this feature too, it would be very helpful to our customers.
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Great idea, that would really enhance Zendesk experience and definitely be helpful!
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Please, we need this!!
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This would be a great and welcomed feature. Please help us, help our customer experience improve with this addition.
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We used to have this function. Not sure why someone felt it was need needed. Please restore this.
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Kellie Aguilar you're absolutely right! We had it on ZD Chat, but when we moved to Messenger sadly we lost it and our customers had become accustomed to this convenient and reliable service from us. Zendesk Devs any chance we could get this feature back in Messenger? We have customers asking for it and considering our strong commitment to delightful user experiences the reintroduction of this tool will help us continue to serve on that promise to our users.
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Definitely could use this feature even if it is the ability to send a transcript when one is requested - that would be helpful too. Thanks!
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Definitely could use this feature even if it is the ability to send a transcript when one is requested - that would be helpful too. Thanks!
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