Call Recordings in Stereo

Answered

It would be great to be able to get the call recordings that happen in Zendesk Talk/Voice as Stereo recording instead of in Mono.

We want to be able to use Analytics solutions on our recordings and they require stereo so they can split the audio between agent and customer.

3 Comments

Official comment
Sean Chuang
- October 05, 2022 08:39
Zendesk Product Manager
Hello,

Thank you for the comment Tyler. You are correct in that we only offer voicemail recordings in mono. We do have dual channel on the roadmap. When we have the date, we will be sure to let you know.

Thanks,

Sean
Dave Dyson
- September 17, 2022 00:18
Thanks for this feedback, Alex!

0
Tyler Noble
- September 20, 2022 15:03
Stereo = dual input source. phone calls are ALL mono (single mic source)

0

Please sign in to leave a comment.