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FlowBuilder - Create Ticket in Off Business Hours
Posted Sep 19, 2022
I am using the FlowBuilder. I want to create a TICKET in Zendesk when user pings in non business hours.
Refer Screenshot for my FlowBuilder Diagram : https://www.screencast.com/t/2OWoEnbvEH
I am trying to make this Create Ticket API call using ADMIN Credentials; but I still get Http 401 UNAUTHORIZED.
Documentation Ref : https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket
Can you please let me know :
1. Where I am going wrong possibly ?
2. What is the point in just gathering details in non office hours when there is no way to Create a TICKET in Zendesk from WITHIN the Flow Builder ?
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5 comments
Greg Katechis
Hi Gauri! It's difficult to say why exactly you're getting a 401 in this situation without more details. Could you let me know what the subdomain is for your Zendesk instance?
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Gauri Sanil
Sure..It is paylaternetworks.zendesk.com
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Greg Katechis
Thanks for sharing that. I took a look and I see that you are not listed on that account. Please have the owner add you to the account with your own admin login and if you continue having issues after that, please let us know.
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Gauri Sanil
Hi Greg,
Thanks for your response. But I am accessing my owner account credentials to make those API Calls. This is my personal ID whereas the one used to make API Calls is my Zendesk Account Admin credentials. Hence I raised this ticket; that despite using Zendesk Account Admin credentials by accessing the Zendesk account with the same admin credentials; I am still unabel to make calls and I get an Http 401
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Greg Katechis
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