Talk: Agent Activity Suggestions (Filter, Tagging/Grouping)Answered
The first suggestion would be to add a persistent status filter, for example, I only want to see "Away" and "Online" most of the time.
The second suggestion would be to group the team according to their group(s); that way, I can view the "team status" for multiple teams.
Thanks for your feedback! Both are good suggestions indeed and we will consider them when re-designing the Live Talk dashboard.
I second that. The both suggestions are great and we must have them as soon as possible.
Both Suggestion's would be a great improvement
Both suggestions are good and they should be available soon in the system.
Both suggestions are better and will be a great asset.
Both suggestions are needed for improving the user experience.
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