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Jira integration no longer working after 9/19/2022 Update
Posted Sep 20, 2022
Previously we had Jira integration set up for our tickets and we were able to link Jira tickets in the Zendesk tickets however after yesterdays update the Link to Jira fields are gone and the Jira integration options are no longer available. The Jira app is also no longer showing up when I try to find it so I could try reinstalling it. Thanks!
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3 comments
Official
David Gillespie
Hi Ethan Sasak,
Just wanted to confirm if this was still an issue and if your Jira integration was no longer working?
Thanks,
David
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Greg Katechis
Hi Ethan! This is the product feedback forum and it seems like you need technical support. Take a look at this article for information on how to contact our Advocacy team.
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Marwan Al Jeburi
Hi Ethan Sasak,
That is very unfortunate and can create a lot of overhead if you are relying on this functionality.
Not sure if you already have this issue resolved and are able to continue working with your integration.
If you are looking for an alternative solution allow me to suggest an integration solutions specially made for these kind of integration that provides dedicated support and very extensive integration capabilities.
Have a look at Exalate and let me know if you have any further questions.
Kind regards,
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