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Ability to exclude certain domains or patterns from "Suggested people"

Answered


Posted Sep 20, 2022

Sell will bring every single new e-mail address under Communication Center -> Suggested people. This is mostly what we want, but there are services that use random e-mail addresses for each message for the Reply-To field, and these need to be continuously cleaned up there too. Examples:

If we could just tell Sell to always ignore the domains reply.github.com and replies.3.basecamp.com, or perhaps a pattern (like "e-mail ends with @replies.3.basecamp.com") for more flexibility, it would cut down on so much mindless cleanup chore.

Please consider implementing this!


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3 comments

Anybody with feedback on this?

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Patrycja Walencik

Zendesk Product Manager

Hi Zoltán,

We understand how it will be useful for you and we appreciate you taking the time to let us know what you’re looking for. To be honest, right now we don't plan to implement this feature. However, we would like to keep this feature in our consideration for future updates.


Kind regards, 
Pati

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I see, thanks, Pati.

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