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Multi-placement of sections
Posted Sep 21, 2022
There are often sections which need to be in more than one place. For example, say you've a few products, A, B and C, and you've created a section for each. Now you want to create troubleshooting content. Where do you put it?
Some customers will look for a troubleshooting section on the homepage, and then go into a sub-section for the relevant product. And others will go to the product first and then look for the troubleshooting sub-section.
Both approaches are meaningful and common. But they're mutually exclusive, and no matter how you frame things you'll be confusing or disadvantaging some of your customers.
In other words, you need to put the troubleshooting sections in two places.
This applies to lots more things. For example, there's a lot of things you do when you're onboarding / getting started that you may also want to do later as well. But at that point you may not think to look in the 'get started' section. It would be good to put a section or sub-section of the 'getting started' content in multiple places.
So: at the moment you can't dual-locate sections. This creates inflexible structures which don't work for all customers. So it would be awesome to be able to dual-locate sections.
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3 comments
Elizabeth Brown
My usual ask is to display an article in more than one section, but allowing a section to appear in more than one category would be super.
The "getting started" vs "routine tasks" example definitely applies to my workplace.
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Editor (Amber)
Are you using Content Blocks as a work-around solution in the meantime?
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Orsolya Forster
Thank you for taking the time and sharing your feedback!
I understand how this feature would make the help center structure more reliable and intuitive. We're currently working on the ability to place articles in various sections. Articles placed in multiple sections within or across help centers will be easily managed with a high degree of efficiency. I believe you will also benefit from this feature since you'll be able to populate the new sections with reusable content with significantly lower effort. Section creation remains a manual task for now, but we will look into it in the future.
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