Zendesk Messaging User Context


  • Onur Okutan
    Zendesk Product Manager

    Hi Carlton,

    We currently don't have the capability to pass metadata (such as a tracking number) via the Messaging SDK. However, this feature is in our backlog, and we will be working on it soon.
    In the meantime, there is another way your agents can access this kind of user information. If you authenticate your users and integrate your systems with Agent Workspace via the sidebar apps, then your agents will be able to access user info, such as purchases, shipments, etc. on Agent Workspace. Hope this helps.

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