Display Triggers and Automations in the conversation?
AnsweredHi there,
Simple question here, we would like to know and see the triggers/automations applied to each tickets simply as a little sentence in the conversations on our zendesk agent client.
Is there an app that does that? Or a function I could activate in the settings to do so?
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Hi Edwin Andermyr,
I believe what you are looking for is ticket events. It will show all actions taken on the ticket by users or system (triggers, automations, and more). There is an excellent article about it here.
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