Feature Request Summary:
We would like to request a review of the timing for determining the trigger execution condition "when a visitor requests a chat message" in messaging.
Shouldn't it originally be before the necessary information is sent in the Flow Builder's "Transfer to Agent"?
Business impact of limitation or missing feature:
We believe that the timing of the necessary information in the "Transfer to Agent" step of the flow builder prior to transmission is too late to determine the condition.
Since the purpose of this trigger is to deter queue size, we believe that the judgment should be made when the customer is in the "Transfer to Agent" step.
Please sign in to leave a comment.