Start a new chat proactively


  • Mei-E Loh
    Zendesk Product Manager

    Hi MOHD, 

    Thank you for your feedback and sharing your use cases!

    There is currently a proactive messaging feature in development which will be able to handle most of your use cases. Unfortunately this feature is only available for messaging in agent workspace, you can find out more about messaging upgrading to messaging here

    If you have any concerns around upgrading to messaging do let us know as well and I will try to address them as best as i can. 




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