Limited space to view Guide article when editing
Feature Request Summary
- Need more real estate for viewing article content when editing in Guide. More than 50% of the page would be ideal.
Use Case
- Currently, when editing an article in Guide there is a limited space available in which to view the article body (depending on browser settings, etc.).
Product limitation or missing feature
- The browser and its tool bar along with the Guide's left and right side panels, masthead, guide article header, and editing tool bar use more than 50% of screen real estate.
Business impact of limitation or missing feature
- For articles that are lengthy or contain images it is a real challenge to judge location within the article, navigate the article, and judge sizing on an image. As a workaround, I spend too much time previewing the article which is not very efficient.
Other necessary information or resources
- Not at this time
-
My team agrees 100%. And we have noticed for the past two days, the layout of the edit article screen has been weird. The space the article takes up on the screen is much wider than normal and every now and then it widens further, causing a horizontal scroll bar to appear. It’s making it difficult to write the articles because of all the scrolling back and forth.
-
Thank you very much for the feedback. We are planning quite a few changes to our article editor in the coming year and writing focus mode is definitely on our radar so stay tuned :)
Nita Sexton, we've been having a bit of trouble with our CSS the last couple of days which could cause the weird behavior you are describing. AFAIK all these issues should be fixed now. If you are still experiencing any problems pls raise a ticket with our support team -
Thank you! We noticed after I posted this that it was working better! Katarzyna Karpinska!
-
I agree 100% with the observations mentioned above. It is very difficult to view enough of an article to create the layout and format while editing. This seems very short sighted to have the screen with so much of the screen taken up by the header section. All we need is the toolbar and the article name.
There is a large amount of blank space above that which is wasted.
PLEASE, Zendesk, can you address this urgently? You'd commented in October 2022 that this was in progress. Nearly a year has gone by and it is still a big issue for your customers.
Thank you!
-
Hi Julia McKellow,
We are on it! And we hope for you to see first changes in this area before the end of the year.
Please sign in to leave a comment.
5 Comments