Importing Closed Tickets with Side Conversations

2 Comments

  • Greg Katechis
    Zendesk Developer Advocacy
    Hi Peter, good question! At this time, we don't have a way to silently (without notifications to users) import side conversations. If you are ok with the notifications, you could use the Create Side Conversation endpoint, however as you said, that would be done individually one by one. I've raised this with the product team and they are going to look into this down the line. Apologies for the bad news here, but let me know if you have any more questions about this.
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  • Peter Hochstrasser

    In the meantime, I have completed my Migration, and I think it would be worth an article to let others pass by all the stumble stones I encountered during this export/import.

    I also think that this would allow Zendesk to improve their import endpoint documentation quite a bit.

    But first, Happy New Year to all!

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