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Blocking Spam Tickets from Zendesk Feed

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Michael Duran

Posted Oct 03, 2022

I have seen an uptick in our team's feed of Spam tickets. We have been handling them on a one-off basis. Is there a way we can prevent these from coming in? 

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    Dave Dyson

    Hi Michael -
     
    Have you checked out these resources on combatting spam? Spam prevention resources

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    Adam Fronteras

    we blacklist gmail , yahoo etc email addresses from being able to log tickets,

     

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