Feature Request Summary:
It should be possible to star e-mails in Zendesk.
When a customer sends an email that the Sell user wants to easy retrieve in a later stage he/she currently does not have an easy way to do that in Sell. You'll have to either label the email in your e-mail or copy paste the information as a note and star that note.
Business impact of limitation or missing feature:
The impact is that users still highly depend on their e-mail service whilst you would want them to do everything in Sell. Also, it's extra manual work for the sales users. By not having this option available it will risk the adoption of the tool.
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