Starring e-mails in SellCompleted
Feature Request Summary:
It should be possible to star e-mails in Zendesk.
When a customer sends an email that the Sell user wants to easy retrieve in a later stage he/she currently does not have an easy way to do that in Sell. You'll have to either label the email in your e-mail or copy paste the information as a note and star that note.
Business impact of limitation or missing feature:
The impact is that users still highly depend on their e-mail service whilst you would want them to do everything in Sell. Also, it's extra manual work for the sales users. By not having this option available it will risk the adoption of the tool.
I am happy to share that we launched the ability to starring messages. You can find more information here
Thank you for sharing your experience and helping us improve our product. To be honest, we don't have these points on our roadmap right now, but we will take them it consideration in future developments.
I would like to add the feature to search on the contact/company card for a specific email or even note.
When a user needs to search for an email not send by that user, there is currently no other way than to scroll down and click and open every email individually and read through them. It is possible to search for notes using the general search bar, but it would be preferred to be able to do this more specifically as well.
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