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Need help updating chatbot text (classic widget)

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Leor Manelis

Posted Oct 05, 2022

Hello,

We are using the classic web widget and need to update the copy for the chatbot when it first replies to a user. I've been told this can't happen unless we move to the new messaging flow bot system but that caused issues on our website. Does anyone have any workarounds? 

 

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    Mei-E Loh

    Zendesk Product Manager

    Hi Leor, 

    Thank you for writing in!

    Can i clarify if you are using a custom bot on the classic widget?

    Cheers,

    Mei-E 

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