Please Fix the Workflow for Turning on Chat for Agents

7 Comments

  • Dave Dyson
    Thanks for this feedback, CJ -- I wonder if at that scale it might be better to build a script using the Chat API's Create Agent endpoint? Obviously that does take some setup, but it could make things easier in the long run.
    0
  • CJ Johnson

    @... At the top of that page it states:
    "If you created your Zendesk Chat account in Zendesk Support, access to the Chat Accounts and Agents APIs is restricted to GET requests. You can still use the other Chat APIs normally."

    Support has confirmed that we cannot create chat agents using that endpoint.  

    0
  • Mei-E Loh
    Zendesk Product Manager

    Hi CJ, 

    Sorry for the run around. 

    You can use the user api if you are on agent workspace/have undergone department to group migration to create agents. 

    Cheers,

    Mei-E 

    -1
  • CJ Johnson

    Mei-E Loh

    I don't see anything on that page that would allow me to toggle on the chat license for the agents. Can you explain how I could do this with this endpoint? 

    0
  • Mei-E Loh
    Zendesk Product Manager

    Hi CJ, 

    You can use the custom_role_id field which is editable on api and assign the agent that role through the api 

     

    Cheer,

    Mei-E

    -1
  • CJ Johnson

    Mei-E Loh Could you explain how? The chat role is not a custom role. It is a completely separate role from the Support custom role. You cannot toggle chat via changing custom roles, either.

    0
  • Dylan Rabdau

    This is a huge problem that we are also facing. How is there not even an API to support this? This makes scaling very difficult using Zendesk. 

    2

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