• Lauren

  • October 07, 2022 11:43

  We would also like to be able to do this

   

• Gabriel Manlapig

  • October 10, 2022 01:41
  • Edited

  Zendesk Customer Care

  Hi Myron,
   
  Currently, we are in the development stage for this feature and there is also another thread ongoing on this topic: Zendesk Talk: Allow Reporting on Agent Availability. Our product team are working hard on getting this released as soon as possible.
   
  Please feel free to add to the conversation there or use it as a point of reference for updates! Thank you!
  
  
• Karen Hynes

  • October 10, 2022 10:16

  Zendesk Product Manager

  Hi both, 

  As Gabriel Manlapig mentioned, we are actively working on the development of these reports and more details are available on the following post Zendesk Talk: Allow Reporting on Agent Availability. Please do make sure to engage there and give any further feedback or use cases you and your team may have!

  Thank you, 

  Karen

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