How do I create a report by agent on Total Online, Time Available, and Time Away?


  • Lauren

    We would also like to be able to do this


  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Myron,
    Currently, we are in the development stage for this feature and there is also another thread ongoing on this topic: Zendesk Talk: Allow Reporting on Agent Availability. Our product team are working hard on getting this released as soon as possible.
    Please feel free to add to the conversation there or use it as a point of reference for updates! Thank you!

  • Karen Hynes
    Zendesk Product Manager

    Hi both, 

    As Gabriel Manlapig mentioned, we are actively working on the development of these reports and more details are available on the following post Zendesk Talk: Allow Reporting on Agent Availability. Please do make sure to engage there and give any further feedback or use cases you and your team may have!

    Thank you, 



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